Terms of Service

 

Welcome to Chez Adoline. By accessing our website, making a reservation, placing an order, or purchasing gifting or event-related services, you agree to these Terms of Service and our Refund Policy. These terms apply to all visitors, customers, and users of Chez Adoline services.

We aim to keep all information on our website accurate, but menus, pricing, availability, event details, and service offerings may change without prior notice. We reserve the right to refuse or cancel orders or bookings where necessary, including in cases of incorrect pricing, limited availability, or suspected misuse.

Customers are responsible for providing correct booking and contact information, including name, phone number, email, timing, delivery details, and any dietary or event requirements. Chez Adoline is not responsible for issues caused by incorrect information submitted by the customer.

All website content, branding, text, images, and design elements belonging to Chez Adoline are protected by applicable intellectual property principles and may not be copied or reused without permission. Any misuse of the website, including fraudulent activity, unauthorized access attempts, or disruption of service, is prohibited.

To the extent permitted by law, Chez Adoline is not liable for indirect or incidental losses arising from use of the website or services. These terms are governed by the laws of India, and disputes will be subject to the jurisdiction of the appropriate courts in your business city.

 

Refund Policy

At Chez Adoline, we try to be fair and transparent with cancellations and refunds for reservations, events, gifting, and custom orders. Refund eligibility depends on the type of order, notice period, and whether preparation or service fulfillment has already begun.

For reservations or event bookings, cancellations made well in advance may qualify for a full or partial refund, while last-minute cancellations or no-shows may be non-refundable. For custom catering, gifting, or made-to-order items, cancellation eligibility may be more limited once preparation has started.

Refunds may be considered where the wrong item was delivered, the product or service was materially not as described, or there was a verified quality issue reported within a reasonable time. We may request supporting details such as order information or photos before approving a refund, replacement, or credit.

Approved refunds are generally processed through the original payment method within 7 to 10 business days, depending on banking or payment partner timelines. Shipping charges, convenience fees, urgent preparation fees, or consumed services may be non-refundable unless required by law.

For refund requests, customers can contact Chez Adoline at contactus@chezadoline.com or +91 9686343898, which are the contact details already shown on the page.